Comcast, Xfinity...please have mercy on us!

We had a rude wake-up call as to what kind of company Comcast is back in October when they yanked $777 from our checking account.

Jodie called.  Because of their computer error, they had not taken the automatic deduction from our account.  The billing emails had come...I just figured the money was going out as usual with our flurry of early month bills.

The Comcast lady understood what had happened and said they would reimburse   the money to our account, but that we would need to call and set up a payment plan, because we did owe the money.  Fair enough we thought.

A week later, when the money was still not in our account, Jodie called Comcast back.  They said the accounting department decided that Comcast had rights to the money, that we should have been properly deducting the money from our account and balancing our checkbook.

Point taken.  After 22 years as keeper of our checking account, the responsibility has transferred from yours truly to Jodie.

In October Jodie requested that Comcast stop automatically withdrawing money from our checking account and we asked that they begin mailing us a bill.

It has been 2 months and they still have not sent us a bill.

When we looked up our account in November, it said we owed over $200.  Jodie called and they said we did not owe, but that we had a credit.  Jodie spoke to a guy named Joe who was really helpful.  He gave Jodie his phone number and his extension to call if we had any more trouble.

We downgraded our cable package to save some money.

December, still no bill.  Online still show the over $200 amount that we owe.  Jodie tried to call Joe.  Whoever answered thee extension that Joe gave Jodie kind of laughed at her and said "We can't let you talk to Joe!"

Jodie was told again to ignore the $200+ bill that is posted online.

Jodie was told there was a charge for downgrading our service.  Of course there is!  It's Comcast Xfinity...why would we expect otherwise!`

Jodie was told what we owe now. We are not sure where to send it now without a bill.  It has been a long time since we have scheduled a bill to go out.  From past experience I know that addresses and account numbers change...we really want to see a bill.

We are ready to try another company.  We have been with Comcast for so many years now.

I don't know how much we would need to pay to leave our contract with Comcast.

It feels like an abusive relationship...and we are the abused!